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Products & Services Terms, Conditions, and Policies Agreement

Thank you for choosing Light Flight Balloons.

     This information will provide you with the specific terms, conditions, and policies regarding your purchase. The purchase of a gift certificate, the booking of a flight, the payment of a deposit, or the purchase of any service from Light Flight Balloons, Inc. (including Barnstormer Aero which is wholly owned by Light Flight Balloons, Inc.) constitutes full acceptance of the terms, conditions, and policies in this notice.

  1. Gift Certificates: Hot air balloon ride and biplane ride gift certificates are not redeemable instruments, they are only for the purpose of conveying a gift of a flight to the recipient and need not be presented at the time of flight. All certificates are issued with an expiration date of one year (365 days) from the date of issue printed on the back. This date requires that the recipient attempt to complete the flight during the twelve months following the date that the certificate was issued. Certificates DO NOT EXPIRE as a result of weather postponements, so long as the flight has been scheduled and attempted a minimum of four (4) times during  each twelve month period;  see paragraph #3 and #4 for more details. Expired certificates, that were either never scheduled or expire before reaching the minimum four weather attempts, will incur a reactivation fee. The flight or certificate may be reactivated for either a $25 dollar fee, per passenger, or for any change in pricing that may have occurred, whichever is greater.

  2. Scheduling: It is the passenger's responsibility to contact Light Flight Balloons, Inc. to schedule their flight. We recommend four to six weeks notice to ensure that you have as many schedule day options as possible. Generally, weekdays book one week in advance and weekends are two weeks in advance for balloon flights and one week in advance for the biplane rides. Don't hesitate to call on short notice as availability is based on unpredictable demand and we are often able to accommodate passengers on short notice. Failure to schedule a balloon flight within the twelve (12) months following its purchase will result in a certificate being considered expired. Balloon flights may be scheduled year round. Biplane certificates must be scheduled during the six (6) months of the year, May thru October, that the biplane operates or those certificates will be considered expired.

  3. Costs and Cost Changes: All costs listed are subject to change without notice. By booking a flight, passengers will not incur any change in base flight pricing as booking the flight locks the price so long as the flight is utilized without expiration or undue delay as defined in paragraph #4. Fuel surcharges of up to seven percent (7%) of the base cost of a flight may be added to a flight at the Company's discretion and are not considered a change in base flight pricing; no such surcharges will be added without notifying the customer beforehand. All prices listed are exclusive of applicable taxes of five percent (5%). Expired certificates may be reactivated for either a $25 dollar fee, per passenger, or for any change in pricing that may have occurred, whichever is greater.

  4. Weather Rescheduling: Light Flight Balloons, Inc. shall be solely responsible for determining whether flying conditions are suitable or not. Passengers are not permitted to make cancellations based on their own weather parameters or to demand that a flight take place on a particular day. See our weather page for specific criteria on suitable and unsuitable flying conditions. A weather check telephone call to passengers will be made by Light Flight Balloons for all balloon flights. Biplane flights are not as weather dependent and biplane passengers will only receive a telephone call if flights are canceled. The weather check call for a morning balloon flight will be made between 8 p.m. and 9:30 p.m. the night before the flight. Evening balloon flight weather check calls will be made between 2 p.m. and 3:30 p.m. (prior to daylight savings time) on the day of the flight. After daylight savings time, the evening or afternoon weather check will be provided 2-3 hours prior to the scheduled meeting time. These times are not arbitrary, they coincide with the release of aviation forecasts. If you do not receive a weather check call for a scheduled flight, it means that we have had some difficulty reaching you at the number provided or we do not have you scheduled to fly; call and let us know where you may be reached. Weather rescheduled passengers may incur price increases if the cost of a ride changes from the time that they originally booked the flight to the time they actually take the flight unless at least four (4) attempts to fly are made in all twelve (12) month periods from the date of the original purchase. Postponements and approved rescheduling by passengers are not counted as attempts to fly; only weather cancellations made by Light Flight Balloons are counted.  Because of the vagaries of weather, there are no guarantees for visibility, altitude, lighting conditions, or that a flight will occur in a given geographic area or on the day and time scheduled. The duration of balloon flights may be altered to be shorter or longer than advertised to safely conduct the flight and to accommodate weather and suitable landing site availability.

  5. Transfers: Certificates are fully transferable to another passenger at no cost. Light Flight must be notified in writing of the desire to transfer a flight to another person by the original purchaser. Certificates are also interchangeable between the hot air balloon and biplane rides. If you receive a balloon flight and wish to apply the amount of the account to the biplane, and vice versa, you may do so at no additional cost. Transfers do not extend the expiration date and all other terms remain with the certificate or ride.

  6. Refunds: All purchases are refundable within six (6) months of purchase less Fifteen (15%) percent. This amount covers the administrative and credit card processing fees charged to Light Flight Balloons, Inc. for both the original booking and the refund. We batch process credit card refunds and depending upon when you request your refund, it may process that day or up to 14 days later. Purchases made more than six (6) months prior are not refundable.

  7. Cancellations: A minimum of 72 hours notice is required for all flight cancellations to avoid being charged fees or incurring the forfeiture of certificates. Passengers must notify Light Flight Balloons, Inc., by telephone of a cancellation at 410-836-1116. You must receive confirmation from Light Flight Balloons that the flight has been canceled either by telephone or by e-mail to ensure that we have received your cancellation in a timely fashion. If you cancel a flight with less than 72 hour notice, we will attempt to find replacement passengers or you may have someone else take the flight in accordance with paragraph 8. Cancellation of a scheduled flight with less than 72 hours notice and with no suitable replacements, will result in the forfeiture of the flight, any certificate/s, all monies paid, and any balance owed on the account will be charged.

  8. No Shows & Late Arrivals: Failure to show for a flight or a late arrival at the meeting location or airfield, which causes a passenger/s to miss the flight or our departure for a launch site, will result in the forfeiture of the flight, any certificate, all monies paid, and any balance owed on the account will be charged. In the case of balloon flights, the meeting time is based on sunset or sunrise times with no latitude for time; you must be on time to the meeting location as we will leave there promptly for a launch site. The safety of the flight, the ability to provide the advertised duration, and the accommodation of other passengers are the reason for this requirement; we must be airborne at a specified time to accomplish these goals. Allow sufficient time for unforeseen circumstances to be on time. If a balloon flight permits, we will endeavor to have the crew retrieve late arriving passengers in an effort to save their flight. There is no guarantee that this can or will occur; if the crew is required to return to the meeting location or any other location to pick up passengers, there will be a surcharge of $50.00 added to the cost of the flight.

  9. Passenger Requirements: Passengers under the age of 8 are not permitted aboard a non-tethered balloon flight. Passengers under the age of 14 must be accompanied by an adult. Passengers under the age of 18 require a parental or legal guardians signature to fly. Light Flight Balloons, Inc. must be informed of any physical handicap, disability, the age, and approximate weight of all passengers at the time of booking a flight. Passengers in excess of 270 pounds or under the age of nine (9) cannot fly in the airplane. If you desire to change a passenger on a flight, we must be notified prior to meeting passengers to fly. Last minute changes will be accommodated at the sole discretion of the pilot and only if the change does not affect the flight planning, i.e. a significant increase in passenger weight. Any change that cannot be accommodated will require the original passenger to fly or the policy on cancellations will apply.

  10. Flight Booking: Unless you specifically booked a Private Balloon Charter, there may be other passengers aboard your flight. All balloon private charter and thirty minute flights must be specifically requested at the time of booking. Failure to specify either a private charter or a thirty minute flight will result in the passengers being booked for a standard one hour charter. Your flight confirmation or booking sheet will be specific as to what you booked; if there is an error you must notify Light Flight Balloons immediately otherwise the flight and subsequent billing will be based on the confirmation or booking sheet. Biplane flights are one passenger at a time. Any flight, balloon or biplane, may be upgraded at the time of booking or scheduling to increase the flight time, reductions of time and splitting of rides is not permitted.

  11. Who May Not Fly:  Passengers, who in the opinion of the pilot, have consumed alcoholic beverages, appear intoxicated, drugged, under the influence, are unwilling, unable, or incapable of following instructions will not be permitted to board the flight. Alcohol consumption is prohibited aboard all flights and on the launch site or the airfield. Women who are pregnant and in their mid to late second trimester or later are advised not to fly. Passengers who arrive and who are not permitted to board a flight, for the reasons above, will be charged in accordance with the cancellation policy in paragraph 6.

  12. Passenger Safety Briefing & Release Form: All passengers and spectators are required to participate in a Balloon Safety Briefing and all passengers must sign an Assumption of Responsibility and Risk Agreement, Release, Waiver, & Medical Statement. Passengers are encouraged to review these documents prior to their flight by clicking on the links above. For biplane rides the links are: Biplane Safety Briefing and Assumption of Risk Agreement.

  13. Half-Hour Balloon Flights, Balloon Second Flight Passengers, and 20 Minute Biplane Rides: In an effort to make balloon flights available to more people and to take advantage of suitable weather, Light Flight Balloons will often schedule double flights. A double flight is where we fly one set of passengers, land, switch fuel and passengers and take off again for a second flight in the same balloon. There is no difference between the actual ride in the balloon; second flight passengers must ride in our chase van during the first flight and this adds one hour to the total experience. This affords an opportunity to photograph the balloon in flight from the ground while experiencing the "chase." First ride passengers may elect to "chase" the balloon by riding along with the crew on the second flight or be taken back to their vehicle at the conclusion of their ride. All flights are booked first come, first served; you will be informed at the time of booking if you are on the second flight of a double flight. Half-hour flights are always scheduled as second flights. There is always the possibility that a second flight may not occur, even if the first flight is flown, due to a change in wind or weather conditions. We must have a full complement of half-hour flight passengers to conduct a half-hour flight; passengers may be rescheduled at the discretion of Light Flight Balloons if a full complement is not available. Flight times and dates may be blacked out for half-hour balloon flights. Twenty (20) minute biplane rides must be grouped with another flight or flights for a total of one (1) hour in order to be scheduled. If no other flights are scheduled that day, the flight may be rescheduled at the discretion of Light Flight Balloons. This is done to ensure that the airplane's engine oil gets to an adequate temperature for longevity - any combination of flight time that is less than one hour is insufficient to do so.

  14. Consignment Certificates: Consignment certificates are gift certificates that have been turned over to a third party organization to be sold on a commission basis under specific conditions permitting charitable organizations to utilize our rides as fund raisers. They may be identified by the words "Consignment Certificate" printed on the back with the name of the issuing organization printed below. The issuing organization is responsible for any required payments to Light Flight in accordance with the terms of the consignment and for providing us the purchasers specific information. If the issuer does not make the requisite payment or otherwise fails to comply with the requirements of the consignment terms, the certificates will be voided. It is the responsibility of the bidder or purchaser to contact the issuing organization for any issue associated with a consignment certificate.

  15. Billing, Payment of Fees, Interest Rates, and Collections: A written flight confirmation may indicate that your credit card has been charged when it has not; we batch process credit card payments and depending upon when you book your flight, it may process that day or up to 14 days later. The same is true of refunds made by a credit to a credit card. The card may be processed immediately or up to 14 days later. Biplane flights are paid in full at the time of purchase. Balloon flights require a $100.00 per passenger deposit for our thirty minute and champagne charter flights at the time of booking; the balance is due at the time of flight. Private charters require that 50% of the charter fare be paid at the time of booking. If a credit card is declined for any reason whatsoever at the time of booking, any subsequent method of payment must be for the full amount; including another charge card which will be authorized for the full amount of the flight. Any payment made by a check that is dishonored by the drawee bank, for any reason whatsoever, will incur an additional fee of Twenty-Five Dollars ($25.00) or ten percent (10%) of the amount of the check, whichever is greater. The customer agrees to the charging and payment of simple interest at the rate of eighteen (18%) percent per annum, and one and one-half (1.5%) periodic rate for all balances over thirty (30) days. If Light Flight Balloons, Inc. must refer the customer's account to an attorney for collection, the customer shall pay on demand all court costs and expenses of collection including actual attorney's fees incurred by Light Flight Balloons, Inc., whether or not any lawsuit is filed. The customer waives the issuance and service of process and confesses a judgment in favor to Light Flight Balloons, Inc. for the amount of the bill, plus interest, together with the cost of the suit thereon including the aforesaid attorney's fees. 


Website Terms and Conditions

  1. Acceptance Of This Agreement
    Your access to and use of this website ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
     
  2. Advice
    The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
     
  3. Changes to Website, Software, and Services
    Light Flight Balloons, Inc. reserves the right to;

     

    1. Change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Light Flight Balloons, Inc. shall not be liable to you for any such change or removal.

       

    2. Change, remove, or discontinue any software, service, or promotion (including but not limited to any previsions, parts thereof, licensing, pricing) as advertised on this website at any time without notice and you confirm that Light Flight Balloons, Inc. shall not be liable for any such change or removal.

       

    3. Change or discontinue any promotional discount vouchers or coupon codes at anytime with notice and you confirm that Light Flight Balloons, Inc. shall not be liable for any such change or removal.

       

    4. Change this Agreement at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

       

  4. Links to Third Party Website's
    The Website may include links to third party website's that are controlled and maintained by others. Any link to other website's is not an endorsement of such website's and you acknowledge and agree that we are not responsible for the content or availability of any such sites. Light Flight Balloons, Inc. has not reviewed all of the sites linked to this site and is not responsible for the contents of any off-site pages or any other sites linked to this site. Your linking to any other off-site pages or other sites is at your own risk.
     
  5. Copyright
    The Intellectual Property Rights in this website and the materials on or accessible via it belong to Light Flight Balloons, Inc. or its licensors. This website and the materials on or accessible via it and the Intellectual Property Rights therein may not be copied, distributed, published, licensed, used or reproduced in any way (save to the extent strictly necessary for, and for the purposes of, accessing and using this website).

    For these purposes "Intellectual Property Rights" includes the following (wherever and when ever arising and for the full term of each of them): any patent, trade mark, trade name, service mark, service name, design, design right, copyright, database right, moral rights, know how, trade secret and other confidential information, rights in the nature of any of these items in any country, rights in the nature of unfair competition rights and rights to sue for passing off or other similar intellectual or commercial right (in each case whether or not registered or registerable) and registrations of and applications to register any of them. Any communications or materials you transmit to this site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Light Flight Balloons, Inc. or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Light Flight Balloons, Inc. is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to this site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.

     
  6. Limitation Of Liability
    The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

    To the extent permitted by law, Light Flight Balloons, Inc. will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

    Light Flight Balloons, Inc. makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Although, we may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on this site, Light Flight Balloons, Inc. is under no obligation to do so and assumes no responsibility or liability arising form the content of any such locations nor for any error , defamation, libel, slander, omissions, falsehood, obscenity, profanity, danger, or inaccuracy contained in any information contained within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Light Flight Balloons, Inc. will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any such information or materials.
     
  7. Indemnity
    You agree to indemnify and hold Light Flight Balloons, Inc. and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Light Flight Balloons, Inc. arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
     
  8. Severability
    In the event that any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications of the same are received by either you or us from any relevant competent authority, we shall amend that provision in such reasonable manner as achieves the intention of the parties without illegality or, at our discretion, such provision may be severed from this Agreement and the remaining provisions of this Agreement shall remain in full force and effect.
     
  9. Applicable Law and Dispute
    This Agreement and all matters arising from it are governed by and construed in accordance with the laws of the United States, whose courts shall have exclusive jurisdiction over all disputes arising in connection with this Agreement and the place of performance of this Agreement is agreed by you to be the United States.
     
  10. Headings
    Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.
     
  11. Entire Agreement
    These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.
     

 Light Flight Balloons, Inc. reserves the right to add, delete, or modify any provision of this Website and its Terms, Conditions, and Policies Agreement at any time without notice.

This page was last revised January 2015


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